Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
What is the difference between 1 ply, 2 ply & rounded top hats?
The difference is the hat thickness. 1 ply is one layer of material which is thin and 2 ply is two layers of material giving it a little cushion. We also offer a rounded top hat that only comes in 2 ply.
Custom and personalized orders
For all personalized name items, leave the name you would like at checkout. Please leave name exactly as you would like it. Example: Olivia, OLIVIA, olivia
What is your current turnaround time?
Right now current turnaround time for embroidery is 1-6 business days but everything this else is 1-2 days depending how busy we are. My goal is always to ship within day or two however personalized embroidery items will take longer. If you need an item shipped ASAP, contact me with items you are interested in to find out soonest i can ship and what priority shipping charges are. Thanks!